Color Wheel CD-ROM™ Activation
Frequently Asked Questions
Questions:
Question:
What
is Activation?
Answer:
Activation is a software-based license management technology used on all of
the Color Wheel Company software products. It is a secure and easy process
verifying that you have a valid license to use the Color Wheel CD-ROM™ by
checking your Activation Key against a master list of valid keys.
Question:
What
happens during Activation?
Answer:
During Activation, your Activation Key is sent to our Activation server to
verify that it is a valid key. If the key is valid, we unlock the product so
that you can use it. Activation typically takes less than 30 seconds.
Question:
Why
does the Color Wheel Company use Activation?
Answer:
Activation is the state-of-the-art in the software industry for preventing
the casual copying of software. We depend on revenue from the sale of our products
to pay our employees and Activation is a great way to prevent this casual copying
of the software by encouraging people to pay for a legal license.
Question:
Is
any personal information recorded during Activation?
Answer:
No. Activation is an anonymous process.
Question:
Does
the Activation process send any information after Activation has
completed?
Answer:
No. Activation is a one time anonymous process.
Question:
Where
is my Activation Key?
Answer:
Your Activation Key is printed on the paper insert found inside of the Color
Wheel CD-ROM™ retail packaging.
Question:
Should
I keep a copy of my Activation Key?
Answer:
You may need to use your Activation Key again in the future. Therefore, we
strongly recommend that you keep your Activation Key in a safe place.
Question:
How
many times can I use my Activation Key?
Answer:
Unlike many software companies that allow their products to be Activated only
one time, the Color Wheel CD-ROM™ can be Activated two times. With such
unfortunate events as viruses, hard-drive crashes or even the theft of your
computer, we at the Color Wheel Company recognize that two Activations will
enable our customers to continue enjoying our products even in the face of
the unfortunate events listed above.
Question:
My
Activation Key did not work?
Answer:
Please verify that:
- You have entered the Activation Key exactly as it appears,
- Your computer is currently connected to the Internet, and
- You have not already used the two Activations permitted for
your Activation Key.
I have verified all of the above but I am still not able to Activate:
- Please read the section below on software and hardware firewalls,
- Please read the section below on Anti-Virus and Anti-Spyware software.
Question:
How
do I know if my product is Activated?
Answer:
At the end of the Activation process, you will receive confirmation that your
product was successfully Activated.
Question:
How
do I Activate the Color Wheel CD-ROM™ on a computer that
does not have access to the Internet?
Answer:
To Activate, your computer must have access (and be connected) to the Internet.
Question:
My
computer is protected by a firewall. Will this be a problem?
Answer:
We strongly recommend that you turn off all software and hardware firewalls
prior to starting the Activation process. Once the Color Wheel CD-ROM™ has
been Activated, you can turn back on any firewall that you have on your computer.
Special note for users of Windows XP - Service Pack 2: Your system is
bundled with a built-in software firewall that, as a default, is turned
on. As stated above, we recommend that you turn off this firewall prior
to starting the Activation process.
Special note for users of routers and Wi-Fi networking equipment (primarily
for broadband Internet access): Your equipment may act as a firewall in
order to enable you to hook-up multiple computers on a single Internet
connection. If you encounter difficultly with Activation, connect your
computer directly to your cable or DSL modem for the Activation process.
Question:
My
computer is protected by an Anti-Virus and/or Anti-Spyware software.
Will this be a problem?
Answer:
We recommend that you turn off all Anti-Virus and Anti-Spyware software prior
to starting the Activation process. Even though you are still able to browse
the web, send and receive email, many of these software programs may actually
block legitimate programs (like the Color Wheel CD-ROM™ ) from accessing
the Internet.
Special note for users of Windows XP - Service Pack 2: Your system is
bundled with a built-in software firewall and application blocker that,
as a default, is turned on. Turn off this feature prior to starting the
Activation process.
Question:
I
lost my Activation Key. What can I do?
Answer:
As discussed above, we strongly recommend that you keep your Activation Key
in a safe place. If you need to use your Activation Key and it is either lost
or has already been used two times, you will need to purchase a new copy of
Color Wheel CD-ROM™ from your local retailer.
Question:
I
have a Mac. Can I install and run the Color Wheel CD-ROM™ on
my Mac?
Answer:
No. The Color Wheel CD-ROM™ can only be installed and operated on a PC.
Also, click
here for Installation Instructions (PDF)
Question:
Is it safe to purchase Color Wheel CD-ROM™ from someone other than a Color Wheel Company retailer?
Answer:
We strongly recommend that you purchase your copy of Color Wheel CD-ROM™ from a Color Wheel Company retailer. Color Wheel CD-ROM™ is copy protected and requires Internet activation. Each copy provides for only a limited number of activations. If you purchase an "open box" copy or if you purchase from an unknown source (e.g., Internet auction), you may receive your copy of Color Wheel CD-ROM™ only to discover that it can no longer be activated.
Also, click
here for Installation Instructions (PDF)
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